Frequently Asked Questions (FAQ)

ORDERING

Ques: How Do I Place My Order?
Ans: 
Step 1: Select The Category Of Your Choice
Step 2: Press “add To Cart”
Step 3: Select “Buy Now”

Step 4: Select “checkout,” Where You Need To Complete The Information Of Your Order, And Then Place The Order Successfully.

If You Have Any Other Questions, Call Our Helpdesk Or Chat With Us By Using Live Chat.

Ques: Can I Purchase Numerous Products In Single Order?

Ans: Add All Products You Want To Purchase In The Cart And Complete The Order. You Can Save On Additional Shipping And Cash-on-delivery (Cod) Charges.

Ques: Can I Leave The Products In The Cart For A Future Purchase?
Ans: Yes, You May Leave Products In The Cart, But The Amount And Availability Of The Product Will Reflect On A Real-time Basis. There Is Also A Chance That The Product Can Be Out Of Stock, Or The Offer Given On The Product Can Expire When You Add The Product To Your Cart.

Ques: How Do I Know That The Order Is Confirmed?
Ans: For All Online Payments, Once You Place The Order, Your Confirmation Will Automatically Update On Your Section Of The Account. If You Choose The Payment Mode For Cash On Delivery (Cod), You Get An Sms And Email On Registered Contacts And Ask You To Reply “yes” To Confirm The Order. After Confirmation Of The Order, You Get A Confirmation Email And Sms On Your Registered Email Address And Mobile Number.

Ques: Can I Place The Order Without An Account?

Ans: Yes, You Can Place The Order Without Making An Account, But To Get A Better Shopping Experience, You Request To Open A Report On The Website. As Per The Experience, You Can Enjoy Rating And Reviewing The Products. You May Also Check The Previous Orders That Are Pending And Able To Cancel And Refund Them If You Are Willing To Do So.

Ques: What Is Cod (Cash On Delivery)?

Ans: If You Are Uncomfortable Making Online Payments, You Can Use The Cod Payment Method. This Method Permits You To Pay The Invoice Amount In Cash. We Do Not Accept The Cheque Or Dd (Demand Draft) For The Payment. Due To The Drawback Of The Courier, Cod Is Not Available For All Locations.

Ques: Is Cod (Cash On Delivery) Available For All Locations?

Ans: Due To The Drawback Of The Courier, We Do Not Use Cod For All Pin Codes In India. During The Checkout Procedure, You Can Use Our Pincode Finder To Check If A Cod Facility Is Available For Your Delivery Address.

Ques: How Do I Avail The Cod Facility?

Ans: For India Orders Only, Cash On Delivery Facility Is Available. At The Checkout Page, When We Enter Your Payment Information, You Can Select Cash On Delivery As The Payment Method.

Ques: How Do I Sign Up For UpaVeda’s Account?

Ans: All You Require Is To Give Us The Name, Mobile Number, Email Address, And Password Of Your Choice.

Ques: What Is The Signing In Benefits?

Ans: Signing Up For An Account Will Give You The Benefits And The Best Experience While Shopping In UpaVeda’s . Your Account Permits You To:

A) Keep Track Of Your Entire Past Buy

B) Earn Points For UpaVeda’s Products On A Referral System

Ques: May I Place The Order On The Phone?

Ans: Yes, You Can Place The Order On The Phone. You Can Contact Us, And Customer Care Will Be Happy To Help You.

Ques: I Need Help To Complete My Registration. What Do I Require To Do?

Ans: Contact Us And Tell Us The Problem, Or You Can Email Or Call Us. Our Customer Care Is Happy To Assist You.

Ques: What Type Of Payment Do You Provide?

Ans: You Pay For Buying Cash On Delivery (Cod), Debit Card, Credit Card, And Net Banking For Indian And International Orders; You Can Pay For Buying Using A Credit Card And Paypal.

Ques: Can I Ship To Various Addresses?

Ans: We Cannot Ship The Order To Multiple Addresses In A Single Order. If You Want To Send The Order To A Different Address, Place The Order For Every Delivery Address.

Shipping and Delivery Policies

Ques: How Does The Delivery Procedure Work?

Ans: All Our Deliveries Service Will Be Do Through A Good Courier Company. After Dispatching Your Order, You Receive An Email With The Tracking Number And The Courier Company Processing Your Order. To Track Your Product, You Use The Tracking Number.

Ques: How Can I Track The Order?

Ans: We Dispatch The Order Within 24 Hours, Excluding Sundays And Public Holidays. You Track The Order From The Account Section To Get An Update On Where Your Order Will Reach. For Convenience, A Track The Order Tab Lets You See The Exact Order Status In Real-time.

Returns, Cancellations & Exchanges

Ques:  How I Cancel My Order?

Ans: Before Shipment Cancellation: You Can Cancel The Order By Going To The Account Section And Selecting The Cancel Order.

Post-shipment Cancellation: Please Get In Touch With Customer Care, And We Will Be Happy To Help You Cancel The Order.

Ques: How Do I Get A Refund For Any Cancellation Of Orders, And How Long Will This Procedure Take?

Ans: Refer To Our Refund And Return Policy If The Order Qualifies For Return. Order Will Be Canceled Within 24 Hours For Online Payment Orders And Reflect The Amount Within 10 Business Days. For All Delivered Orders, We Do Not Entertain Return Requests. For Any Such Type Of Need, Contact Us Or Email Us.

Ques: What Is The Online Return Policy?

Ans: We Strongly Believe In Our Products And Their Quality And Want You To Be Pleased With Them. If You Disappoint For Any Reason

Shipping and Delivery

Ques: What If You Receive An Incorrectly Damaged And Incomplete Order?

Ans: We Try Our Best To Fulfill The Order Correctly And In The Best Possible Manner; For Any Complaint Related To Your Order, Contact On Customer Care Number Within 7 Business Days Of Your Product Delivery.

Ques: By When I Expect My Product Delivery Of Order?

Ans:  For Indian Orders: All Domestic Orders Are Processed Within 1 Business Day. You Can Get Order Delivery Within 3-7 Business Days. The Location In The Interior Or Complex Coverage Area May Take 10-12 Business Days.

For International Orders: All Orders Process Within 1 Business Day, And You May Expect Product Delivery Within 3-7 Business Days.